{"id":177,"date":"2011-11-07T15:36:13","date_gmt":"2011-11-07T21:36:13","guid":{"rendered":"http:\/\/mitchellhamline.edu\/information-technology\/?page_id=177"},"modified":"2021-07-22T11:09:03","modified_gmt":"2021-07-22T16:09:03","slug":"cisco-phone-training-guide","status":"publish","type":"ht_kb","link":"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/cisco-phone-training-guide\/","title":{"rendered":"CISCO Phone Training Guide"},"content":{"rendered":"
\n

Contact Us<\/h4>\n

Faculty & Staff IT Support<\/strong>:
\nRoom 374
\nMon-Fri, 7 am\u20135 pm
\n651-290-6411<\/strong>
\nithelp@mitchellhamline.edu<\/a><\/p>\n<\/div>\n

 <\/p>\n

Training Guide for 7941\/7961\u00a0Cisco IP Phones w\/Unified Voicemail<\/h2>\n

Section I: Getting Started<\/h3>\n

A.\u00a0 Connecting your IP phone:<\/h4>\n
    \n
  1. Your new Cisco IP Phone will be connected to the network through your computer.\u00a0 The existing network cable connected to your PC needs to be removed from the PC and connected to the middle port (10\/100 SW) on your phone. (This cable will go to the network jack on the wall.)\u00a0 The cable inside your phone box should be connected to your PC Ethernet port and to the outside port on your phone, marked 10\/100 PC.\u00a0 After you have connected your phone, it will go through a set up (boot up) period.\u00a0 During this time you need to let it go through its boot up without disturbing it.\u00a0 Your phone will be ready to use when the date and time appear on your LCD screen.<\/li>\n<\/ol>\n

    B.\u00a0 Buttons\/Description on your phone:<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    1 <\/strong><\/td>\nHandset with indicator light<\/td>\nFunctions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and can be set to remain lit when you receive a voice mail message.<\/td>\n<\/tr>\n
    2 <\/strong><\/td>\nPhone Screen<\/td>\nDisplays feature such as the time, date, your phone number, caller ID, line\/call status and soft key tabs.\u00a0 If you have programmed speed dial buttons, these will show up next to the button that was programmed.\u00a0\u00a0\u00a0\u00a0 When you are on an active call this area will display current calls per line, including caller ID, call duration, and call state.<\/td>\n<\/tr>\n
    3<\/strong><\/td>\nModel Type<\/td>\nModel of your Cisco IP Phone.<\/td>\n<\/tr>\n
    4<\/strong><\/td>\nProgrammable buttons<\/td>\nDepending on the configuration, programmable buttons provide access to:- Phone lines (Line buttons)- Speed dial numbers (Names show on display)The buttons illuminate to indicate status:Green, Steady—Active call on this line (off hook)Green, Blinking—Call on hold on this line<\/p>\n

    Amber, Steady—Privacy feature enabled<\/p>\n

    Amber, Blinking—Incoming call ringing on this line<\/p>\n

    Red—Shared line, currently in use<\/p>\n

    No Color—No call activity on this line (on hook)<\/td>\n<\/tr>\n

    5 <\/strong><\/td>\nFoot stand adjustment \u00a0button<\/td>\nAllows you to adjust the angle of the phone base.<\/td>\n<\/tr>\n
    6 <\/strong><\/td>\nDirectories button<\/td>\nOpen\/close the Directories menu.\u00a0 Use it to access call logs and corporate directories.<\/td>\n<\/tr>\n
    7 <\/strong><\/td>\nHelp button<\/td>\nActivates the help menu. Displays helpful information about buttons and features.<\/td>\n<\/tr>\n
    8<\/strong><\/td>\nSettings button<\/td>\nProvides access to phone settings such as contrast and ring sound, network configuration, and status information.<\/td>\n<\/tr>\n
    9<\/strong><\/td>\nSpeaker button<\/td>\nToggles the speaker on or off.<\/td>\n<\/tr>\n
    10<\/strong><\/td>\nMute button<\/td>\nToggles the mute on or off.<\/td>\n<\/tr>\n
    11<\/strong><\/td>\nHeadset button<\/td>\nToggles the headset on or off.<\/td>\n<\/tr>\n
    12<\/strong><\/td>\nVolume button<\/td>\nIncreases or decreases volume for the handset, headset, or speakerphone. Also controls the ringer volume and the LCD screen contrast.<\/td>\n<\/tr>\n
    \u00a0<\/strong>13<\/strong><\/td>\nServices button<\/td>\nProvides access to any available phone services that have been set up by your system administrator.<\/td>\n<\/tr>\n
    14<\/strong><\/td>\nMessages button<\/td>\nProvides access to a message system.<\/td>\n<\/tr>\n
    15<\/strong>\u00a0<\/strong><\/td>\nNavigation button<\/td>\nEnables you to scroll through text and select features displayed on the LCD screen. This button also allows you to toggle between multiple calls on your phone.<\/td>\n<\/tr>\n
    16<\/strong><\/td>\nDial pad<\/td>\nWorks exactly like the dial pad on a traditional telephone.<\/td>\n<\/tr>\n
    17<\/strong><\/td>\nSoft keys<\/td>\nEnable you to engage any of the functions displayed on the corresponding LCD screen tabs. Soft keys point to feature options displayed along the bottom of your LCD screen.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    C.\u00a0 Additional Information:<\/h4>\n

    To get an outside line, dial 9.<\/strong><\/p>\n

    To make a long distance call, dial 9<\/strong> followed by \u201c1\u201d.<\/p>\n

    Call tracking is available and can be used by management to track calls. If you are receiving harassing phone calls, let someone in IT know<\/p>\n

    If you move your phone, your individual settings will stay with the phone, not with the jack as with the old system.<\/p>\n

    The display on your phone will show the outgoing caller id (on the top line) and your internal 4 digit extension which you can use to call internally will be listed next to the phone icon.<\/p>\n

    Dialing 911 and 9911 will both work.<\/p>\n

    **NOTE<\/em><\/strong>:\u00a0 If you accidentally dial 911 stay on the phone to tell them it was accidental.\u00a0 If you panic and hang up they will show up at your business, do a walk through, and may charge you money.<\/p>\n

    Section II: Phone Use<\/h3>\n

    A.\u00a0 Place a call:<\/h4>\n
      \n
    1. Lift the handset and dial the number; dial the number and lift the handset,<\/li>\n<\/ol>\n

      OR<\/p>\n

        \n
      1. Press the Speaker \u00a0button and dial the number; dial the number and press speaker button,<\/li>\n<\/ol>\n

        OR<\/p>\n

          \n
        1. If using a headset press the Headset \u00a0<\/strong>button and dial the number; dial the number and press headset button,<\/li>\n<\/ol>\n

          OR<\/p>\n

            \n
          1. Press the NewCall<\/em><\/strong> soft key and dial the number; dial the number and press soft key Dial<\/em><\/strong>.<\/li>\n<\/ol>\n

            **NOTES:<\/strong>\u00a0 Enter a phone number leaving your phone idle.\u00a0 (The auto dial feature might pop up to suggest matching phone numbers from your \u201cPlaced Calls Log\u201d).\u00a0 You can display phone numbers from your \u201cPlaced Calls Log\u201d by pressing your navigation button.<\/p>\n

            If you make a mistake while entering the phone number, press << to erase one or more digits.\u00a0 Press Cancel<\/em><\/strong> soft key to exit the dialing attempt.<\/p>\n

            B.\u00a0 Answer a call:<\/h4>\n
              \n
            1. Lift the handset and you are connected to the incoming caller,<\/li>\n<\/ol>\n

              OR<\/p>\n

                \n
              1. Press the Answer<\/em> <\/strong>soft key and you are connected to the incoming caller,<\/li>\n<\/ol>\n

                OR<\/p>\n

                  \n
                1. Press the Speaker \u00a0button and you are connected to the incoming caller,<\/li>\n<\/ol>\n

                  OR<\/p>\n

                    \n
                  1. If using a headset press the Headset \u00a0<\/strong>button and you are connected to the incoming caller.<\/li>\n<\/ol>\n

                    To send an incoming call directly to your voicemail, press the iDivert<\/em><\/strong> soft key.\u00a0 The incoming call automatically transfers to your voicemail.\u00a0 When answering a second call, make sure the call you want to answer is highlighted and press Answer<\/em><\/strong> soft key.<\/p>\n

                    C.\u00a0 End a call:<\/h4>\n
                      \n
                    1. Hang up the handset,<\/li>\n<\/ol>\n

                      OR<\/p>\n

                        \n
                      1. Press the EndCall<\/em><\/strong> soft key,<\/li>\n<\/ol>\n

                        OR<\/p>\n

                          \n
                        1. If using a headset, press the lit Speaker \u00a0button.<\/li>\n<\/ol>\n

                          D.\u00a0 Transferring a call:\u00a0 (Trnsfer\/Number\/Trnsfer)<\/h4>\n

                          Transfer redirects a connected call.\u00a0 The target <\/em>is the number to which you want to transfer the call.<\/p>\n

                          Three key steps to remember<\/strong>:<\/p>\n

                          1.\u00a0 Transfer the first time<\/strong> puts the original caller on hold<\/strong>.<\/p>\n

                          2.\u00a0 Enter the number you want to transfer the caller to.<\/p>\n

                          3.\u00a0 Transfer the second time sends<\/strong> the original call to the number you dialed (transfer recipient).<\/p>\n

                          Blind Transfer <\/em><\/strong>is transferring a call without talking to the transfer recipient:<\/strong><\/p>\n

                            \n
                          1. While on an active call, press the Trnsfer<\/em><\/strong> soft key.<\/li>\n
                          2. Enter the number to which you want to transfer the call.<\/li>\n
                          3. When you hear ringing, press the Trnsfer<\/em><\/strong> soft key again to complete your transfer.<\/li>\n
                          4. Hang up to end your participation in the call.<\/li>\n<\/ol>\n

                            **NOTES<\/em>:<\/strong> To end the call before the transfer is completed, press EndCall <\/em><\/strong>soft key, then Resume<\/em><\/strong> soft key to reconnect with the original call.\u00a0 You can transfer the caller to another recipient if the first one didn\u2019t answer or send them directly to transfer recipients\u2019 voicemail (see below).\u00a0 You must resume the call before you can transfer again.<\/p>\n

                            Consult Transfer <\/em><\/strong>is talking to the transfer recipient before transferring a call:<\/em><\/strong><\/p>\n

                              \n
                            1. While on an active call, press the Trnsfer<\/em><\/strong> soft key.<\/li>\n
                            2. Enter the number to which you want to transfer the call.<\/li>\n
                            3. Wait for the transfer recipient to answer the call.\u00a0 Make the announcement of the call.<\/li>\n
                            4. If the recipient accepts the transferred call, tell them to remain online and you\u2019ll send the call, press the Trnsfer<\/em><\/strong> soft key again.<\/li>\n
                            5. If the recipient refuses the call, or if you dialed the wrong number, or don\u2019t want to complete the transfer, press EndCall<\/em><\/strong>. \u00a0Press the Resume<\/em><\/strong> soft key to return to the original call.<\/li>\n<\/ol>\n

                              \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To transfer a call directly to the transfer recipients\u2019 voicemail:<\/strong><\/p>\n

                              1.\u00a0\u00a0 During an active call, press the Trnsfer<\/em><\/strong> soft key.<\/p>\n

                              2.\u00a0\u00a0 Press *22 followed by the extension number of the person you are transferring the call to.<\/p>\n

                              3.\u00a0\u00a0 Press the Trnsfer<\/em><\/strong> soft key immediately and your call is directed into voicemail.\u00a0 This won\u2019t ring their phone. If you don\u2019t press the Trnsfer<\/strong> soft key immediately, the beginning of the voicemail greeting will be cut off.<\/p>\n

                              **NOTES: <\/em><\/strong>You cannot use Trnsfer<\/strong><\/em> to redirect a call on hold.\u00a0 Press Resume<\/strong>, to remove the call from hold, before using the transfer soft key.<\/em><\/p>\n

                              E.\u00a0 Putting a call on hold:<\/h4>\n

                              When you put a caller on hold, you can only retrieve the call from the phone where it was placed on hold.<\/em><\/strong><\/p>\n

                                \n
                              1. During the call, press the Hold<\/em><\/strong> soft key.<\/li>\n
                              2. To return to the call, press the Resume<\/em><\/strong> soft key.<\/li>\n<\/ol>\n

                                **NOTES: <\/em><\/strong>You are also able to retrieve calls on hold by pressing the button next to the blinking line on your display.<\/p>\n

                                Putting a call on hold will generate hold music or a beeping tone.\u00a0 For this reason, you should not place a call on hold while you are on a conference call. \u00a0The line button blinks (depending on your phone model), the HOLD icon is animated, and the caller ID text blinks.<\/p>\n

                                F.\u00a0\u00a0 Parking a call:<\/h4>\n

                                Park is an extended hold and is the only way to pick up a call from another extension.\u00a0 You can Park a call and retrieve the call from any phone on your network.\u00a0<\/em><\/strong><\/p>\n

                                  \n
                                1. During an active call, press the More<\/em><\/strong> soft key until you see the Park<\/em><\/strong> soft key.<\/li>\n
                                2. Press the Park<\/em><\/strong> soft key to park the call.\u00a0 The LCD displays the number where the call has been parked.\u00a0 The phone system assigns the 3-digit park number (890-899).<\/li>\n
                                3. Make a note of the number displayed and hang up.\u00a0\u00a0\u00a0 <\/em><\/strong><\/li>\n
                                4. To retrieve the parked call, go to any phone on your system and dial the number that displayed.\u00a0 You are connected to the party.\u00a0 If the parked call doesn\u2019t get picked up, it will ring back to the original phone it was parked at (call back time depends on your system admin setup).<\/li>\n<\/ol>\n

                                  G.\u00a0 Forwarding your phone:<\/h4>\n

                                  You can use Call Forward All soft key to redirect your incoming calls internally or externally.\u00a0 Enter the Call Forward All target number exactly as you would dial it from your phone if you were calling it.<\/em><\/strong><\/p>\n

                                  To forward all calls:<\/strong><\/p>\n

                                    \n
                                  1. Press the CFwdALL<\/em><\/strong> soft key, and you will hear two beeps.<\/li>\n
                                  2. Enter the number to which you want to forward your calls.<\/li>\n<\/ol>\n

                                    \u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0 (Be sure to enter the number exactly as you would if you were placing a call to that number from your office.)<\/em><\/p>\n

                                    Cancel forward all calls:<\/strong><\/p>\n

                                    1.\u00a0 To cancel call forwarding, press the CFwdALL<\/em><\/strong> soft key once.<\/p>\n

                                    **NOTE: <\/em><\/strong>To forward your calls directly to voicemail; press CFwdALL soft key followed by the \u201cMessages\u201d button.<\/p>\n

                                    H.\u00a0 Making conference calls:<\/h4>\n

                                    There are three kinds of conference calls you are able to make with your Cisco IP Phone.<\/em><\/strong><\/p>\n

                                      \n
                                    1. 1.\u00a0\u00a0\u00a0 <\/em><\/strong>Standard\u00a0 or Ad Hoc conference calls: 8 parties total<\/em><\/strong><\/li>\n
                                    2. 2.\u00a0\u00a0\u00a0 <\/em><\/strong>Join Conference calls: 8 parties total<\/em><\/strong><\/li>\n
                                    3. 3.\u00a0\u00a0\u00a0 <\/em><\/strong>Meet Me Conference calls: 8 parties total<\/em><\/strong><\/li>\n<\/ol>\n

                                      \u00a0<\/em><\/strong><\/p>\n

                                      Standard or Ad Hoc <\/em>Conference Call<\/strong>: 8 Parties total (yourself and 7 others)<\/em><\/strong><\/p>\n

                                        \n
                                      1. During an active call, press the More<\/em><\/strong> soft key and then Confrn<\/em><\/strong> soft key.\u00a0 This will open a new line while placing the current party or party on hold.<\/li>\n
                                      2. Place the call to the next party.<\/li>\n
                                      3. When the call connects, press the Confrn <\/em><\/strong>soft key again to create a conference.<\/li>\n
                                      4. Repeat the first three steps to add additional parties to the conference call.<\/li>\n
                                      5. To view a list of the participants in the conference call; press More<\/em><\/strong> soft key and press ConfrnLi<\/em><\/strong> soft key.<\/li>\n<\/ol>\n

                                        This will show you all the participants in the conference.\u00a0 The one with the * next to it is the initiator of the conference.\u00a0 This person will also have a Remove<\/em><\/strong> soft key listed and is able to remove participants from the conference.\u00a0 Once participants are removed, press the Update<\/em><\/strong> soft key to refresh the list of participants.\u00a0 Only the initiator can add and remove participants.<\/p>\n

                                        Join Conference Call<\/strong>: 8 Parties total (yourself and 7 others)<\/strong><\/p>\n

                                        If you have 2 calls on one line (the same extension), you are able to initiate a Join Conference call.<\/em><\/p>\n

                                          \n
                                        1. Place the first call on hold.\u00a0 (This will happen automatically when you press the soft key Answer<\/em><\/strong> )<\/li>\n
                                        2. Answer the 2nd<\/sup> call.<\/li>\n
                                        3. Use the \u201cNavigation\u201d button to move up to the first call. Make sure it\u2019s highlighted.<\/li>\n
                                        4. Press the More<\/em><\/strong> soft key.<\/li>\n
                                        5. Press the Join<\/em><\/strong> soft key.<\/li>\n
                                        6. You will now have a three way conference call.<\/li>\n
                                        7. If you want to add more participants to the conference call you will need to use the Confrn<\/em><\/strong> soft key with the directions above.<\/li>\n<\/ol>\n

                                          You are able to use the Conference list with this conference call.<\/p>\n

                                          Meet Me Conference Call<\/strong>: 8 Parties total (yourself and 7 others)<\/strong><\/p>\n

                                          MeetMe conferencing allows participants to join a conference by calling the conference number directly, rather than waiting for the conference initiator to call them.\u00a0 This saves the initiator the hassle of calling 5 parties as well. <\/em><\/p>\n

                                            \n
                                          1. Press NewCall<\/em><\/strong> soft key or lift the receiver to go off-hook.<\/li>\n
                                          2. Press MeetMe<\/em><\/strong> soft key and dial the MeetMe<\/em> conference number.<\/li>\n<\/ol>\n