{"id":5201,"date":"2020-12-11T15:57:35","date_gmt":"2020-12-11T21:57:35","guid":{"rendered":"https:\/\/mitchellhamline.edu\/technology\/?page_id=5201"},"modified":"2026-06-16T16:39:14","modified_gmt":"2026-06-16T21:39:14","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/mitchellhamline.edu\/technology\/technical-support\/","title":{"rendered":"Network and Other Technical Support"},"content":{"rendered":"<div class=\"introduction-wrapper\">\n<h2>Get technical support<\/h2>\n<p>The Information Technology Services department and others provide technical support on hardware and software systems outside of classroom and elearning technology.<\/p>\n<\/div>\n<h2>Contacts<\/h2>\n<div class=\"row\">\n<div class=\"col-sm-6\">\n<p><a href=\"mailto:ITHelp@mitchellhamline.edu\"><strong><i class=\"fa fa-envelope fa-3\" aria-hidden=\"true\">\u00a0<\/i>ITHelp@mitchellhamline.edu<\/strong><\/a><\/p>\n<ul class=\"default\">\n<li>Help and troubleshooting<\/li>\n<li>Computer and device help<\/li>\n<li>Office365 software help<\/li>\n<li>ExamSoft help<\/li>\n<li>Help with Canvas, Zoom, or Panopto<\/li>\n<\/ul>\n<\/div>\n<div class=\"col-sm-6\">\n<p><a href=\"mailto:reference@mitchellhamline.edu\"><strong><i class=\"fa fa-envelope fa-3\" aria-hidden=\"true\">\u00a0<\/i>reference@mitchellhamline.edu<\/strong><\/a><br \/>\nHelp with academic research\/library databases<br \/>\nCopyright permissions for various media<\/p>\n<p><a href=\"mailto:student.services@mitchellhamline.edu\"><strong><i class=\"fa fa-envelope fa-3\" aria-hidden=\"true\">\u00a0<\/i>student.services@mitchellhamline.edu<\/strong><\/a><br \/>\nExam IDs<\/p>\n<p><a href=\"mailto:disabilityservices@mitchellhamline.edu\"><strong><i class=\"fa fa-envelope fa-3\" aria-hidden=\"true\">\u00a0<\/i>disabilityservices@mitchellhamline.edu<\/strong><\/a><br \/>\nAccommodations<\/p>\n<\/div>\n<\/div>\n<h2>Request help<\/h2>\n<p>Complete this form if you need to request a class recording, reserve the studio for a recording, request tech support for an event, or some other technology support need.<\/p>\n<a class=\"button button-apply\" href=\"https:\/\/mitchellhamline.edu\/technology\/tech-request-form\/\" target=\"\">Tech Request Form&nbsp;&nbsp;<\/a>\n<h2>Get set up<\/h2>\n<ul class=\"default\">\n<li><a href=\"https:\/\/mitchellhamline.edu\/academics\/getting-equipped-for-online-study-tech-requirements\/\">Get equipped for online study<\/a><\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/computer-system-recommendations\/\">Recommended computer configuration and educational discounted pricing<\/a><\/li>\n<li><a title=\"Email\" href=\"https:\/\/mitchellhamline.edu\/technology\/email\/\">Access Mitchell Hamline email<\/a><\/li>\n<li><span id=\"antivirus-software\"><a title=\"Antivirus Software\" href=\"https:\/\/mitchellhamline.edu\/technology\/antivirus-software\/\">Antivirus software<\/a><br \/>\n<\/span>Students bringing laptops to campus should install Antivirus software<\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/connecting-to-mh-secure-wireless\/\">Connecting to the Mitchell Hamline wireless network<\/a><\/li>\n<\/ul>\n<h2>Take advantage of discounted and free software<\/h2>\n<ul class=\"default\">\n<li><span id=\"microsoft-office-365-for-education\"><a href=\"https:\/\/mitchellhamline.edu\/technology\/microsoft-office-365-proplus\/\">Microsoft Office 365 for Education<\/a><br \/>\n<\/span>Students enrolled at Mitchell Hamline can install Microsoft Office software for free on their personal computers through the Student Advantage program.<\/li>\n<\/ul>\n<h2 id=\"campus-resources\">How to<\/h2>\n<ul class=\"default\">\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/resetting-your-password-information-on-registering-resetting-and-getting-a-new-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">Reset your password<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Get technical support The Information Technology Services department and others provide technical support on hardware and software systems outside of classroom and elearning technology. Contacts \u00a0ITHelp@mitchellhamline.edu Help and troubleshooting Computer and device help Office365 software help ExamSoft help Help with Canvas, Zoom, or Panopto \u00a0reference@mitchellhamline.edu Help with academic research\/library databases Copyright permissions for various media &hellip; <\/p>\n<p><a href=\"https:\/\/mitchellhamline.edu\/technology\/technical-support\/\" class=\"more-link\">Network and Other Technical Support<\/a><\/p>\n","protected":false},"author":177,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-people.php","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-5201","1":"page","2":"type-page","3":"status-publish","5":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/pages\/5201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/users\/177"}],"replies":[{"embeddable":true,"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/comments?post=5201"}],"version-history":[{"count":5,"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/pages\/5201\/revisions"}],"predecessor-version":[{"id":53731,"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/pages\/5201\/revisions\/53731"}],"wp:attachment":[{"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/media?parent=5201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}