{"id":5201,"date":"2020-12-11T15:57:35","date_gmt":"2020-12-11T21:57:35","guid":{"rendered":"https:\/\/mitchellhamline.edu\/technology\/?page_id=5201"},"modified":"2023-12-06T15:49:11","modified_gmt":"2023-12-06T21:49:11","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/mitchellhamline.edu\/technology\/technical-support\/","title":{"rendered":"Network and Other Technical Support"},"content":{"rendered":"<div class=\"introduction-wrapper\">\n<h2>Get technical support<\/h2>\n<p>The Information Technology Services department and others provide technical support on hardware and software systems outside of classroom and elearning technology.<\/p>\n<\/div>\n<h2>Contacts<\/h2>\n<div class=\"row\">\n<div class=\"col-sm-6\">\n<p><a href=\"mailto:ITHelp@mitchellhamline.edu\"><strong><i class=\"fa fa-envelope fa-3\" aria-hidden=\"true\">\u00a0<\/i>ITHelp@mitchellhamline.edu<\/strong><\/a><\/p>\n<ul class=\"default\">\n<li>Help and troubleshooting<\/li>\n<li>Computer and device help<\/li>\n<li>Office365 software help<\/li>\n<li>ExamSoft help<\/li>\n<li>Help with Canvas, Zoom, or Panopto<\/li>\n<\/ul>\n<\/div>\n<div class=\"col-sm-6\">\n<p><a href=\"mailto:reference@mitchellhamline.edu\"><strong><i class=\"fa fa-envelope fa-3\" aria-hidden=\"true\">\u00a0<\/i>reference@mitchellhamline.edu<\/strong><\/a><br \/>\nHelp with academic research\/library databases<br \/>\nCopyright permissions for various media<\/p>\n<p><a href=\"mailto:student.services@mitchellhamline.edu\"><strong><i class=\"fa fa-envelope fa-3\" aria-hidden=\"true\">\u00a0<\/i>student.services@mitchellhamline.edu<\/strong><\/a><br \/>\nExam IDs<\/p>\n<p><a href=\"mailto:disabilityservices@mitchellhamline.edu\"><strong><i class=\"fa fa-envelope fa-3\" aria-hidden=\"true\">\u00a0<\/i>disabilityservices@mitchellhamline.edu<\/strong><\/a><br \/>\nAccommodations<\/p>\n<\/div>\n<\/div>\n<h2>Request help<\/h2>\n<p>Complete this form if you need to request a class recording, reserve the studio for a recording, request tech support for an event, or some other technology support need.<\/p>\n<a class=\"button button-apply\" href=\"https:\/\/mitchellhamline.edu\/technology\/tech-request-form\/\" target=\"\">Tech Request Form&nbsp;&nbsp;<\/a>\n<h2>Get set up<\/h2>\n<ul class=\"default\">\n<li><a href=\"https:\/\/mitchellhamline.edu\/academics\/getting-equipped-for-online-study-tech-requirements\/\">Get equipped for online study<\/a><\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/computer-system-recommendations\/\">Recommended computer configuration and educational discounted pricing<\/a><\/li>\n<li><a title=\"Email\" href=\"https:\/\/mitchellhamline.edu\/technology\/email\/\">Access Mitchell Hamline email<\/a><\/li>\n<li><span id=\"antivirus-software\"><a title=\"Antivirus Software\" href=\"https:\/\/mitchellhamline.edu\/technology\/antivirus-software\/\">Antivirus software<\/a><br \/>\n<\/span>Students bringing laptops to campus should install Antivirus software<\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/connecting-to-mh-secure-wireless\/\">Connecting to the Mitchell Hamline wireless network<\/a><\/li>\n<\/ul>\n<h2>Sharing and storing documents with OneDrive or network drives<\/h2>\n<ul class=\"default\">\n<li><a title=\"SkyDrive\" href=\"https:\/\/mitchellhamline.edu\/technology\/onedrive\/\">Using OneDrive for Business<\/a><br \/>\nOneDrive provides 1TB of online storage and file sharing.<\/li>\n<li class=\"x_MsoListParagraph\" data-ogsc=\"black\"><span data-ogsc=\"windowtext\"><a href=\"https:\/\/mitchellhamline.edu\/faculty-staff-intranet\/knowledge-base\/vpn-installing-cisco-anyconnect-from-off-campus\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"0\" data-ogsc=\"\">VPN: Installing Cisco Any Connect<\/a><\/span><\/li>\n<li class=\"x_MsoListParagraph\" data-ogsc=\"black\"><a href=\"https:\/\/mitchellhamline.edu\/faculty-staff-intranet\/knowledge-base\/mapping-network-drives\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"1\" data-ogsc=\"\">Mapping network drives<\/a><\/li>\n<\/ul>\n<h2>Take advantage of discounted and free software<\/h2>\n<ul class=\"default\">\n<li><span id=\"microsoft-office-365-for-education\"><a href=\"https:\/\/mitchellhamline.edu\/technology\/microsoft-office-365-proplus\/\">Microsoft Office 365 for Education<\/a><br \/>\n<\/span>Students enrolled at Mitchell Hamline\u00a0can install Microsoft Office software for free\u00a0on their personal computers\u00a0through the Student Advantage program.<\/li>\n<li><a href=\"https:\/\/support.office.com\/en-ca\/article\/Lync-is-now-Skype-for-Business-%E2%80%94-see-whats-new-aba02d7e-c801-4a82-bccd-e7207240f612?ui=en-US&amp;rs=en-CA&amp;ad=CA\" target=\"_blank\" rel=\"noopener noreferrer\">Skype for Business<\/a><\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/purchase-computer-software-and-equipment\/\">Educational discounts from Apple, Dell, and more<\/a><\/li>\n<\/ul>\n<h2 id=\"campus-resources\">How to<\/h2>\n<ul class=\"default\">\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/clearing-your-browser-cache-or-history\/\">Clear your browsing history and cache<\/a><\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/printing-information\/\">Print, scan,\u00a0and copy on campus<\/a><\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/installing-and-using-examplify\/\">Install and use Examplify<\/a><\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/safe-computing-tips\/\">Safe computing tips<\/a><\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/resetting-your-password-information-on-registering-resetting-and-getting-a-new-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">Reset your password<\/a><\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/password-tips\/\">Password tips<\/a><\/li>\n<li><a href=\"https:\/\/mitchellhamline.edu\/technology\/staying-safe-online-tips-and-resources\/\">Tips and resources to stay safe online<\/a><\/li>\n<\/ul>\n<div class=\"kb card tech-category w-75\"><div class=\"card-header\"><h2 class=\"text-reset card-title h5 m-0\">Technical Support in the Tech Knowledge Base<\/h2><\/div><div class=\"card-body\"><h3 class=\"h6\">The 10 most-viewed Technical Support articles<\/h3><ul class=\"default\" style=\"columns:2\"><li class=\"\"><a class=\"hkb-widget__entry-title\" href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/installing-and-using-examplify\/\">Installing and Using Examplify<\/a><\/li><li class=\"\"><a class=\"hkb-widget__entry-title\" href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/rightfax\/\">Faxing Using RightFax<\/a><\/li><li class=\"\"><a class=\"hkb-widget__entry-title\" href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/resetting-your-password-information-on-registering-resetting-and-getting-a-new-password\/\">Passwords | Information on Resetting Your Password<\/a><\/li><li class=\"\"><a class=\"hkb-widget__entry-title\" href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/microsoft-advantage-program\/\">Microsoft Advantage Program<\/a><\/li><li class=\"\"><a class=\"hkb-widget__entry-title\" href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/troubleshooting-lync\/\">Troubleshooting Lync<\/a><\/li><li class=\"\"><a class=\"hkb-widget__entry-title\" href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/enrolling-as-an-assistant-adjunct-or-teaching-assistant-ta\/\">Enrolling as an Assistant Adjunct or Teaching Assistant (TA)<\/a><\/li><li class=\"\"><a class=\"hkb-widget__entry-title\" href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/clio\/\">Clio<\/a><\/li><li class=\"\"><a class=\"hkb-widget__entry-title\" href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/clearing-your-browser-cache-or-history\/\">Clearing Your Browser Cache or History<\/a><\/li><li class=\"\"><a class=\"hkb-widget__entry-title\" href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/mitchell-hamline-alert-system\/\">Mitchell Hamline Alert System<\/a><\/li><li class=\"\"><a class=\"hkb-widget__entry-title\" href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/staying-safe-online-tips-and-resources\/\">Staying Safe Online Tips and Resources<\/a><\/li><\/ul><\/div><div class=\"card-footer\"><a class=\"text-reset button button-info btn\" href=\"https:\/\/mitchellhamline.edu\/technology\/article-categories\/tech\/\">All articles about Technical Support in the Tech Knowledge Base<\/a><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Get technical support The Information Technology Services department and others provide technical support on hardware and software systems outside of classroom and elearning technology. Contacts \u00a0ITHelp@mitchellhamline.edu Help and troubleshooting Computer and device help Office365 software help ExamSoft help Help with Canvas, Zoom, or Panopto \u00a0reference@mitchellhamline.edu Help with academic research\/library databases Copyright permissions for various media &hellip; <\/p>\n<p><a href=\"https:\/\/mitchellhamline.edu\/technology\/knowledge-base\/staying-safe-online-tips-and-resources\/\" class=\"more-link\">Staying Safe Online Tips and Resources<\/a><\/p>\n","protected":false},"author":10002,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-people.php","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-5201","1":"page","2":"type-page","3":"status-publish","5":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/pages\/5201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/users\/10002"}],"replies":[{"embeddable":true,"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/comments?post=5201"}],"version-history":[{"count":0,"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/pages\/5201\/revisions"}],"wp:attachment":[{"href":"https:\/\/mitchellhamline.edu\/technology\/wp-json\/wp\/v2\/media?parent=5201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}