Resources > Heartaches: Mediation
Heartaches: Mediation
Marjorie Corman Aaron
This simulation draws from a documentary describing the tragic consequences of substandard care – surgeons inexperienced and unskilled in Arterial Switch Surgery, inadequate equipment, and shoddy procedures for the care of infants with heart defects – in a hospital in northern England, operated by its National Health Service. There is a client counseling phase to this scenario but each phase can be used independently.
Heartaches: Mediation – Confidential Information for Dr. Dellahunt Farmington Hospital (PDF)
Heartaches: Mediation – Confidential Information for T. W. Collier, CEO Farmington Hospital (PDF)