In an email message this week, ExamSoft annonced that the newest update for MacOS Sierra could cause a SofTest exam to freeze. “Mac OS 10.12.4, which was released on March 24th is causing mid-exam freezes. Shortly after its release, we began receiving reports of this issue on devices that had updated to this version…We are currently working with Apple to identify the best way to resolve this freeze.”
ExamSoft recommends not updating to 10.12.4 until they have announced a fix for the issue, which typically comes as an update to SofTest. You can find out what your version of MacOS is by clicking on the Apple icon at the upper right of your screen and choosing “About this Mac.” It is very likely that the issue will be resolved in time for finals, but if not, you will have several alternative options. You may choose to take your exam on one of the checkout laptops (available at the Library circulation desk), or on one of the Library lab computers. You also have the option of handwriting the exam in a blue book.
If you have questions, please contact us at firstname.lastname@example.org. We will forward more information onto you as we are made aware of it.
MHSL Information Technology Services