The development of sustainable and scalable virtual services can be decelerated by a multitude of rapidly-changing legal and regulatory requirements on both state and federal levels. Often the laws and guidance are confusing and outdated because they were drafted at a time when telemedicine did not exist, making them difficult to interpret and apply to today’s new modalities of health care. An embedded practice-oriented compliance program helps to operationalize the regulatory requirements while managing an organization’s risk. The Associate Administrator for Mayo Clinic’s Center for Connected Care will discuss the value in partnering with Legal and Compliance to integrate best practices within the clinical practice and operational processes, while Legal Counsel and Compliance Manager for the Center discuss the establishment of a compliance program that is integrated into its telemedicine center. Following the forum, attendees should understand the seven elements of an effective compliance program and how they may be used to build a sustainable and scalable compliance program in a virtual care center as well as understand legal and regulatory principles relevant to telemedicine and how variations and frequent changes can be managed as part of a compliance program.
Speakers:
Greg S. Anthony, M.S.P.H., M.B.A., Associate Administrator, Mayo Clinic
Greg S. Anthony is the Associate Administrator for the Mayo Clinic Center for Connected Care, which is focused on design, development, implementation, and ongoing management of the delivery of digital tools to connect patients and providers at a distance. The Center for Connected Care has comprehensive responsibility for all asynchronous, synchronous and remote patient monitoring solutions across both web and mobile platforms for all Mayo Clinic sites. Mayo Clinic has been an early leader in the Open Notes concept as part of its patient portal development and has designed and developed the Mayo Clinic App, an award winning patient and consumer facing app. Mr. Anthony has served in leadership roles across a variety of clinical practice specialties through-out his 29 year career at Mayo Clinic as well as partnered closely with colleagues in Research & Education to help facilitate, coordinate, and integrate services to patients, students, and employees. Mr. Anthony earned his Masters of Business Administration and Master of Science in Public Health from the University of Missouri-Columbia.
Page Underwood, J.D., Legal Counsel, Mayo Clinic
For more than 20 years, Page Underwood, J.D. has provided legal services for the health care industry. She’s worked in private practice, in government as legal counsel to the Nevada State Board of Health and Board of Medical Examiners and as in-house counsel for both non-profit and for-profit health systems. Since 2007, she’s worked in the Legal Department at Mayo Clinic where she specializes in corporate health care regulatory matters. This work takes her into the realm of compliance and the development of Mayo’s compliance program. As the leader of Mayo Clinic’s telemedicine legal team, Ms. Underwood advises on issues related to the implementation and advancement of telemedicine services at Mayo. She earned her law degree from the University Of Arizona College Of Law.
Megan Olson-Lehner, J.D., Compliance Program Manager, Mayo Clinic
Megan Olson, J.D., is a Compliance Program Manager at Mayo Clinic’s Center for Connected Care. She joined Mayo Clinic in 2016 after completing her Juris Doctorate, specializing in Health Care Law and Health Care Compliance, and Masters of Public Administration at the University of South Dakota. In her current role, Ms. Olson provides leadership and direction for the implementation of compliance processes as well as risk mitigation in the telemedicine space across the Mayo Clinic enterprise. She has helped develop educational materials for providers and worked across departments at Mayo to address compliance and regulatory activities. In 2015, Ms. Olson received the Award for Excellence in the Study of Health Law from the American Bar Association.