Passwords | Information on Registering and Resetting Your Password

If you do not know your network (Canvas/Blackboard) password, you will need to contact IT to have it reset initially in order to register.  Please email ithelp @mitchellhamline.edu or call (651) 290-6411.  Please provide your student ID number and an alternate email address and we will get back to you as soon as possible.

1. Go to https://account.activedirectory.windowsazure.com/profile/.  Use your full Mitchell Hamline email address and network password to log in.
2. Choose the option to Register for Password Reset.  You will only need to do this once and after that you can change your password whenever you want.
   
3. Choose one of the three options to be used for unlocking your account.  You can sign up for as many of the options as you want, but you must choose at least one.
   • Authentication phone (a mobile phone where a reset code can be called or texted to you)
   • Authentication email (a secondary email address where a reset code can be sent to you)
   • Security questions (chosen by you to verify your identity)
     
4. Once you have chosen your option(s), you are enrolled in the password reset service.  You are encouraged to choose a new password, which will also change your Canvas/Blackboard password.

1. Go to https://account.activedirectory.windowsazure.com/profile/.  Use your full Mitchell Hamline email address and network password to log in.
   
2. Choose the option to Change password.
3. Type your current network password in the Old password blank.
4. Choose a strong password for your new password.  The password must be at least 8 characters long and must include characters from at least three of the following categories: Uppercase letters, lower case letters, numbers, and special symbols.  Do not use words contained in your username.
5. Click Submit and you have successfully changed your password for network, Blackboard and Canvas.  Please note: there may be a 30-second delay for your password to be changed throughout the system.

Here Are the Steps to Get Back In

1. Go to https://passwordreset.microsoftonline.com/.
2. Type your full Mitchell Hamline email address in the User ID blank.
3. Type the Captcha code in the blank provided (it is not case-sensitive).  If you are unable to read it, click the refresh symbol for a new code, or click the audio symbol to have a code read to you.  Click Next.
   
4. To verify your identity, you will be asked to enter the information for the verification step you chose when you registered for the password reset service.  This will consist of your phone number (you can choose to be called or texted), alternate email address, or the answers to the challenge questions you’ve chosen.
5. Enter the verification code you receive and click Next.
6. Choose a strong password for your new password.  The password must be at least 8 characters long and must include characters from at least three of the following categories: Uppercase letters, lower case letters, numbers, and special symbols.  Do not use words contained in your username.
   
7. Click Finish.  You have successfully changed your password for email and network, Blackboard and Canvas.  Please note: there may be a 30-second delay for your password to be changed throughout the system.