CASHNet® Frequently Asked Questions

CASHNet® abides by the security of the Payment Card Industry Data Security Standards (PCIDSS).  Please click on: PCI Security for additional information on PCIDSS.

There are several ways to make sure your CASHNet® information is secure.  You should always make sure your transactions are done in a secure setting (if you are using a public computer, remember to sign out and close all open browsing windows), and you should never leave your computer logged into CASHNet® when you are not using it.

Additionally, students and authorized account users should not let anyone else log into your CASHNet® account with your account ID and password.  Parents or Benefactors should login only with their Benefactor ID you create for them, DO NOT share your login or password with anyone.

No one else can see your saved accounts information and students cannot see your Benefactor’s saved accounts information.  Benefactors can see payment information, but the full account numbers are not visible.

Only users that are set-up in the Authorized Account User section of your CASHNet® login will have access to view your account and make payments on your behalf.  Students are responsible for adding/removing Authorized Users/Benefactors from their account and will assign user names and passwords to each Benefactor.  If one of your Benefactors has forgotten their name and/or password, the student will be responsible for providing them with their user name or resetting their password (we cannot reset student PINs or Benefactor passwords in the Finance Office).

It is more secure if you do not let others process transactions using your login. Sharing a login can result in access to bank account or credit card information you may not wish to share with the other person. Students should only access CASHNet® using their own login, and should provide a unique Benefactor login to each Benefactor they wish to have access.

Yes, you may set your parents up as Benefactors in the Authorized Account User section of your CASHNet® login. Benefactors can login at any time to make payments on the account or view recent activity.  Benefactor financial information will be secured to their unique login (saved account information will only be viewable by the Benefactor).

Benefactors may change their password or email address in their own login at any time and if a Benefactor on your account forgets their login, you will need to provide it to them (you will also have to perform any password resets your Benefactors may need).

Any Benefactors on your account will be listed in the Authorized Account User section of your CASHNet® login. You can add or remove Benefactors as often and whenever you would like.

Credit/Debit cards and ePayments (electronic check payments) can only be processed through CASHNet®.  Please review the About CASHNet® tutorial for step-by-step instructions.

1. From the CASHNET overview/landing page, select ‘Make a Payment’ from either the left-hand menu, or select the oval button at the bottom of the page.
2. If you have an A/R balance, then the system will display what your current balance and you can enter an amount to pay all or a portion of your balance.
3. If you don’t have an A/R balance, select ‘Make a Payment’ and then select ‘View All’ if the item you want to purchase isn’t displayed.
4. Click on the item you want to purchase (modify quantity if applicable) and then click ‘Add to Payment’.  Select more items to purchase and when complete scroll to bottom of page and select ‘Continue’.
5. Complete the ePayment Information. If paying by eCheck/ACH you will need to provide your bank routing number & bank account number (no fees charged).  If paying by credit/debit card you will need card information & fees will be assessed.

*If you have questions about how to identify your account and/or routing number for an eCheck, please view the CASHNet® examples on the site or contact your banking institution for assistance.

Visa, MasterCard, Discover, and American Express are all accepted by Mitchell Hamline through CASHNet®.

Yes, however debit card payments will be processed as a “credit card” transaction. Do not attempt to enter your debit card information as an ePayment.

The customer who uses the credit/debit card service will pay 2.85% convenience fee (note that the convenience fee will increase to 2.95% starting on July 1, 2024) for domestic payments, and 4.25% for internationals credit and debit cards.  Starting on July 5, 2023 the minimum convenience fee for card transactions over $20 and less than $106 will be $3. Please note, there are no fees for eCheck payments or eRefunds.

The convenience (merchant) fee is actually assessed by the credit card companies (Mitchell Hamline does not make any money on these fees).  Each time a credit/debit card is used the credit card company assesses a convenience fee.